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Why You Need An LMS With A Multi-Tenancy Support Feature

A multi-tenant LMS for training companies serves your entire client base because you can develop individual portals or instances of the platform. Your training company is still the central hub, but clients reserve the right to personalize their own settings. You can also assign different content bundles or online training courses to paid customers using the same eLearning software. This gives you greater pricing flexibility. Is an LMS with multi-tenancy support a viable investment for your training company though? Here are 7 reasons why this feature should be a top priority, for the sake of the bottom line of your business.

1. It Provides Fully Customizable Client Portals

Clients have personal portals to deploy online training within their organizations. They’re able to incorporate branding elements in lieu of your logos and color schemes. This gives their employees a sense of ownership and helps your online training content mesh with the rest of their online training curriculum. The perk for your training company is that clients are more likely to purchase if they can make the online training content their own. They still benefit from a pre-packaged online training solution, minus the "canned" aesthetics.

2. It Mitigates Data Safety Risks

User data must be safe and sound when it’s in your care. For example, clients need to know that their profile information and reports are reserved for them. An LMS with multi-tenancy ensures that each instance of the Learning Management System is separate from the others. Think of it like a data quarantine and your training company is the one with the hazmat suit. You still have access to all the pertinent information, but the portals erect a barrier between portals. Clients are more likely to keep coming back if these safeguards are in place, which increases your repeat business. Plus, you avoid potentially expensive legal issues that may result from data leaks.

3. Clients Can Assign Roles Within Their Instance

Clients have the ability to determine who logs in to their portal, their roles within the LMS, and which data they have access to. For example, appoint an in-house admin to monitor sensitive reports or assign online training content to new hires who need onboarding tools. They can assign these roles autonomously without any assistance from your training company. No waiting around for your tech team to add another user to the group or change the LMS roles based on job promotions.

4. It Offers Different Licenses And Memberships To Each Client

Another benefit of investing in an LMS for training companies with multi-tenancy support is customizing pricing packages. You can offer different licenses, subscriptions, and memberships to each client without having to worry about someone accidentally getting online training content they didn’t pay for or vice versa. For instance, client A has the content bundles and access to your online training course catalog as per their user agreement while client B opted for a subscription-based online training content service that must be renewed every month.

5. Clients Have Access To Their Own LMS Reports

Tracking online training is one of the main reasons why organizations invest in an LMS. However, your clients have bypassed this option and purchased online training content/courses directly from you. They still need these vital metrics to monitor employee performance, but now it’s up to you to fulfill the obligation since the LMS vendor has a contract with you or you own the product outright. An LMS with multi-tenancy support grants exclusive access to your clients so they can evaluate their own online training metrics. But it also ensures that their reports remain private and aren’t viewable in other client portals.

6. It Includes Personalized Settings To Enhance CX

Clients can set the language, currency, and time zone of their LMS tenancy. This is yet another personalization feature that makes them feel like they own the Learning Management System without any of the downsides. For example, they don’t need to concern themselves with eLearning software upkeep, upgrades, or eLearning content development. That falls under the purview of your training company. This improves the overall Customer Experience because they can custom tailor the platform based on their online training objectives and learner preferences. And a stellar CX increases referrals to your company, improves profit margins, and builds your brand reputation.

7. It Reduces LMS Costs

This last reason was probably the first thing on your mind. After all, you need to prove that the LMS for training companies is a sound investment to make a successful business case. Training company software with multi-tenancy support reduces LMS costs because you only have to purchase one platform or subscription. Every client gets their own dedicated corner of the LMS to achieve their online training outcomes. They know their information is secure and that they can customize the settings to maximize functionality for their staff. However, your training company doesn’t have to foot the bill for numerous licenses. It’s all included in your monthly or yearly one-off fees. That said, you still have to consider the number of users and other add-on features. For instance, your new client has 50 employees, which puts you in a different LMS price bracket.

Multi-tenancy support is usually part of the eCommerce package. So, your LMS search should focus on specialized eLearning software for training companies, blending the needs of clients with eLearning service providers. Test all these key functionalities during the free trial to test its limitations and ease of use. For example, the client portals are customizable, but clients must be tech-savvy in order to adjust the settings. This may pose a problem for organizations that don’t have in-house IT experts or dedicated eLearning teams. After all, that’s one of the key reasons why they’re investing in your online training courses or content bundles.

Finding the ideal LMS for your organization is a must when you need to employ an effective online training strategy with maximum ROI. The eBook Building Your eLearning Brand 101: Tips To Choose And Implement An LMS For Training Companies That Exceeds Your Expectations will help you discover everything you need to know when opting for an LMS for training companies in order to achieve your business objectives.